Build capability that lasts.
Persona-based learning pathways, hands-on workshops, and structured user adoption programmes. We go into your organisation and create bespoke learning experiences for each individual, because one-size-fits-all training produces one-size-fits-none results.
Our dedicated learning programme brand.
Learn 365 is how we deliver training and user engagement at xRM 365. It is a structured approach to learning and development that treats every individual as exactly that: an individual with unique needs, a specific role, and a distinct learning style.
We go into your organisation, meet your people, understand their roles and responsibilities, and design bespoke learning pathways that take each person from where they are today to where they need to be. No generic modules. No irrelevant content. Just practical, role-specific training that people actually find useful.
- We meet every user group and understand their daily workflows
- We map each persona to specific platform capabilities they need
- We design progressive learning journeys from basics to advanced
- We deliver training using your own data and real business scenarios
- We assess competency and identify gaps for follow-up support
- We create reference materials your team can use independently
- We track adoption metrics and report progress to leadership
- We return for refresher sessions as the platform evolves
Everything your team needs to become self-sufficient.
Persona-Based Learning Pathways
Not everyone needs to know everything. We design learning pathways tailored to each role in your organisation, so a sales manager learns what a sales manager needs and a finance controller learns what a finance controller needs. No wasted time, no irrelevant content.
- Role and persona analysis across your organisation
- Bespoke curriculum design per persona
- Progressive skill-building from foundation to advanced
- Assessment and competency tracking
- Self-paced and instructor-led options
Hands-On Workshops
Interactive sessions built around your actual data, your actual processes, and your actual business scenarios. Not generic training using fictional company data that bears no resemblance to your world.
- Customised workshop content using your environment
- Small group sessions for maximum engagement
- Practical exercises and real-world scenarios
- Follow-up resources and reference materials
- Train-the-trainer programmes for sustainability
User Adoption & Change Management
The best system in the world is worthless if people refuse to use it. We embed adoption thinking into everything we do, from early stakeholder engagement through to post-go-live reinforcement.
- Stakeholder engagement and communication planning
- Change impact assessment and readiness evaluation
- Champion network development and support
- Adoption metrics and progress reporting
- Resistance management and intervention strategies
Ongoing Enablement
Training is not a one-off event. As your platform evolves and new features are released, your team needs continuous development to stay ahead and get the most from your investment.
- Quarterly learning updates aligned to platform changes
- New starter onboarding programmes
- Advanced skills development for power users
- Knowledge base and documentation maintenance
- Community of practice facilitation
A system nobody uses is a system that failed.
Poor user adoption is the single most common reason technology projects fail to deliver their expected value. Training is not an optional extra. It is the difference between an asset and a liability.
Bespoke, Not Generic
Every learning pathway is designed specifically for your organisation, your processes, and your people. We do not use off-the-shelf training materials.
Built for Your People
We go in and work with your teams individually, understanding each person's role, confidence level, and learning style. The result is training that actually sticks.
Measurable Impact
We track adoption rates, competency scores, and user satisfaction. You can demonstrate to your board that the training investment is delivering tangible results.
Reduced Support Burden
Well-trained users raise fewer support tickets, make fewer mistakes, and need less hand-holding. Your IT team gets to focus on strategic work, not answering the same questions repeatedly.
Faster Time to Value
Organisations that invest in proper training see faster adoption and earlier return on their technology investment.
Self-Sufficient Teams
Our goal is to make your team independent, not dependent on us. By the end of a training programme, your people should be confident, capable, and self-sufficient.
Joel recently delivered the PL-600 Microsoft Power Platform Solution Architect training for our team and we could not have asked for a better experience. The content was well-structured, clearly delivered, and pitched at exactly the right level. Joel has a real ability to take complex technical concepts and make them accessible without dumbing them down. Several of the team have already commented that it was the best technical training they have attended.
Ready to invest in your people?
Book a free 30-minute consultation. We will discuss your training needs, understand your team structure, and outline how Learn 365 can build the capability your organisation needs.